Case Study
Lynkaz - Mobile Procurement Experience
Lynkaz is a mobile procurement application that helps teams manage vendors, requests, purchase orders, invoices, and other procurement activities.
Problem Statement
Procurement involves many tasks, users, and large amounts of information. The challenge was to design a mobile experience that could handle this complexity while staying simple and easy to use.
The focus was on understanding user needs, simplifying key workflows, and making important procurement tasks accessible on mobile.
Year
2024
Role
Senior UX Designer
Goals of Lynkaz Mobile App
Lynkaz is a mobile procurement application designed to help teams manage vendors, requests, purchase orders, invoices, and other procurement activities.
The goal was to create a simple and scalable mobile experience that makes procurement tasks faster, clearer, and easier to manage.
Who I worked with?
I worked closely with the Product Manager, Business Analyst, Developers, other designers, and stakeholders throughout the project to understand requirements, explore solutions, and ensure the designs were practical and aligned with business needs.
How long did it take?
It took 4 months to design the Lynkaz Mobile App, from understanding the requirements and user needs to finalizing the high-fidelity designs and prototypes.
Discover Stage
Understanding the Procurement Workflow
Our first step was to understand how procurement teams manage their daily activities and where a mobile application could make their work easier. We reviewed business requirements, discussed workflows with stakeholders, and analyzed the key tasks involved in vendor management, requests, purchase orders, invoices, and approvals.
This helped us identify the most important user needs and define which activities should be easily accessible on mobile. These insights became the foundation for structuring the app and designing a simple, task-focused experience.
Stakeholder Discovery Workshop
We conducted discussions with key stakeholders to understand the procurement process, business requirements, and challenges users face in their daily work. These sessions helped us identify the most important workflows and decide what should be prioritized for the mobile experience.
Business Goals & Feature Prioritization (based on the priority)
The discussions helped us define the core goals of the mobile app and prioritize features based on their importance, frequency of use, and value to users.
Purchase Requests
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Purchase Requests
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Purchase Orders
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RFQs & Bidding
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Approvals
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Invoice Management
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Document Management
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Order Tracking
Vendor Management
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Vendor Listing
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Vendor Details
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Vendor Requests
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Vendor Communication
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Vendor Documents
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Vendor Performance
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Request & Quote Management
Mobile Experience
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Quick access to important tasks
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Simple dashboard
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Notifications & updates
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Clear status tracking
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Easy document access
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Mobile-friendly forms
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Quick actions and approvals
Critical
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Purchase Requests
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Purchase Orders
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Vendor Management
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RFQs & Bidding
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Approvals
Serious
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Invoice Management
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Document Management
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Order Tracking
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Vendor Performance
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Notifications
Minor
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Reports & Analytics
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Profile & Settings
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Help & Support
Key Feature
End-to-End Vendor Management : Seamless onboarding, profile oversight, and streamlined interactions with all your vendors.
Dynamic Sourcing with RFQ and RFI : Facilitate competitive bidding and effective negotiations, optimizing your sourcing strategy.
Comprehensive Contract Management : From creation to renewal, a complete suite for contract handling including amendments, variations, milestone tracking, and work confirmation.
Efficient Vendor Invoice Management : Digitize and simplify invoice submissions, tracking, and approvals, ensuring prompt and accurate payments.
User-Friendly Purchase Requisition : An intuitive interface to raise, approve, and monitor purchase requisitions effectively.
Budget Module : Plan, track, and manage your procurement budgets with ease, ensuring cost-effectiveness.
Engaging Survey Module : Harness feedback and insights from vendors and stakeholders for continuous improvement.
Automated Workflow Management : Tailored for procurement, this feature drives efficiency by automating routine operations and ensuring compliance.
All-In-One Mobile Application : Manage your procurement operations on-the-go, ensuring real-time updates and instant decision-making.
Collaborative Vendor Portal : A dedicated space for vendors to coordinate, collaborate, and transact, strengthening business relationships.
Design Stage
Design Style Guide
"Lynkaz sets itself apart with a distinct branding style, which we have skillfully incorporated into the application's design."
Primary Color
User centric analysis
Pain points, goals & opportunities based on user research
User Motives/Goals
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Manage procurement tasks quickly from mobile.
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Easy access to vendors and purchase orders.
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Track requests and approvals in one place.
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Quickly review invoices and documents.
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Reduce dependency on desktop for daily tasks.
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Get clear updates on procurement activities.
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Complete common tasks with fewer steps.
Pain Points
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Procurement processes can involve too many steps.
Large amounts of information can be difficult to scan on mobile.
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Finding specific vendors, requests, or documents can take time.
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Users may need to switch between different systems to complete tasks.
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Complex forms can be difficult to complete on a small screen.
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Unclear statuses can make it difficult to know what needs attention.
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Important actions may be difficult to find.
Goals & Opportunities
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Create a simple mobile-first procurement experience.
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Bring key procurement activities into one application.
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Make important actions easy to access.
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Simplify complex workflows and forms.
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Use clear status indicators and feedback.
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Improve information hierarchy for faster scanning.
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Reduce unnecessary steps in common tasks
Design Screens
The Complete end-to-end screens included 400+ Screens as we designed a complete flow from the Splash screen to each and every Service. Here presenting only few screens just to give the highlight How things work in App.
RFQ - Purchase Requisition
Simplify procurement and sourcing with a centralized RFx management system for RFI, RFP, and RFQ activities.
Streamline bidding, vendor communication, evaluation, and approvals while keeping the entire sourcing cycle transparent and efficient.
Purchase Requisition & Order
Simplify the purchasing process by creating, managing, and tracking purchase requisitions and orders in one place.Streamline approvals, order processing, and supplier coordination to ensure purchases are handled efficiently and accurately.
Purchase Order Management
Simplify purchase order management by creating, tracking, and managing orders in one place.Streamline approvals, supplier coordination, and order tracking for a faster and more organized procurement process.
Invoice Management
Simplify vendor invoice management with a centralized solution for tracking, reviewing, and processing invoices. Improve payment accuracy, maintain clear records, and streamline communication for a smoother procurement workflow.
Compliance Management
Simplify compliance management by keeping procurement policies, requirements, and documentation organized in one place.
Improve visibility, reduce compliance risks, and help teams follow consistent processes throughout the procurement cycle.
